At Better Side Beauty we are dedicated to bringing you the latest innovations and formulas that we know will improve your skin and overall beauty.

We do however understand that online shopping doesn’t allow you to touch, feel, smell and try a product before you’re completely satisfied. Hence why we offer a 30 day Money Back Guarantee.

Please be aware we only offer our money back guarantee to our skincare tools this excludes the Better Side Beauty Eyelash Lift/Perm Kit & the Derma Roller Sanitiser Spray. Singular products from product bundles can be returned for the discounted price calculated by Better Side Beauty.

In the unlikely event that you find that the product is not compatible with your skin, simply email us at and you may be entitled to a refund by following the below steps:

  1. Take a clear photo of your face before using our product.
  2. Use our products exactly as instructed.

  3. Take a clear photo after using our product. 

  4. Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

  5. Product/s must have been purchased from, proof of purchase must be provided.

  6. Items must be returned to us for a refund to the value paid.

  7. Make sure to email us before you make your return.

  8. Send your item/s to the provided address within 7 days after we advise you to do so. The customer is responsible for return shipping charges.

  9. We advise you use a traceable postage service as Better Side Beauty will not be responsible for parcels that do not reach our warehouse.

  10. You will receive an email confirmation once your return has been processed. 

You have 30 days from the date received, to submit a Money Back Guarantee application. After this period we will not be able to accept any requests for a Money Back Guarantee.